Refund policy

Effective Date: 06/01/26


Grind & Pound Pvt Ltd (“we”, “us”, “our”) is committed to providing high-quality products and services to our customers. This Return and Refund Policy outlines the terms and conditions for the return and refund of products purchased through our online platform, including subscription services. This policy is in accordance with Indian laws and regulations.

1. General Conditions

1.1. Eligibility for Returns: Products are eligible for return only if they meet the following criteria:

  • The product is damaged or defective upon delivery.
  • The product received is incorrect or not as described.
  • The product is within its expiry date but has been delivered in a spoiled condition.

1.2. Non-Returnable Items: The following items are not eligible for return:

  • Perishable goods (e.g., fresh food items) unless they are damaged or spoiled upon delivery.
  • Products that have been opened or used.
  • Products without their original packaging or tampered packaging.

2. Return Process

2.1. Initiating a Return: To initiate a return, customers must contact our customer service within 24 hours of receiving the product. The following information must be provided:

  • Order number
  • Detailed description of the issue
  • Photographic evidence of the damaged or defective product

2.2. Return Shipping: If the return is approved, we will arrange for the pickup of the product from the customer’s location at no additional cost. The product must be returned in its original packaging.

2.3. Inspection and Approval: Upon receiving the returned product, our team will inspect it to verify the claim. Customers will be notified of the approval or rejection of their return request within 5 business days.

3. Refund Process

3.1. Approval of Refunds: If the return is approved, customers can choose from the following refund options:

  • A full refund to the original payment method.
  • A replacement product of the same value.
  • Store credit for future purchases.

3.2. Processing Time: Refunds will be processed within 7 business days of the return approval. The time taken for the refund to reflect in the customer’s account may vary depending on the payment method and bank policies.

4. Subscription Services

4.1. Cancellation Policy: Customers can cancel their subscription at any time. However, cancellations must be made at least 7 days prior to the next scheduled delivery to avoid charges for that delivery.

4.2. Refund for Subscriptions: If a subscription is cancelled, customers will receive a prorated refund for the remaining period of the subscription, provided the cancellation is made within the specified timeframe.

5. Customer Responsibilities

5.1. Accurate Information: Customers must provide accurate and complete information when placing orders and initiating returns.

5.2. Timely Reporting: Customers are responsible for reporting any issues with their order within the stipulated timeframes.

6. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

  • Email: support@grindandpound.in
  • Phone: +91-99160 27281
  • Address: Grind & Pound Pvt Ltd, 37, Utkarsh, Part 1, Mahanagar, Pilibhit Bypass, Bareilly, UP - 243122 

7. Changes to This Policy

Grind & Pound Pvt Ltd reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.